How many of us like feedback? And how often does it help us versus make us feel disappointed or inadequate? Marshall Goldsmith has turned this technique on its head, providing a fun and helpful way to get answers to a problem or concern you are working on. Feedforward is a fun (yes, fun) and effective way to quickly get a lot of ideas around a challenge you’re facing.1
Think about it. Would you rather be critiqued on the past, or get help planning for something you need to do in the future? No contest. The steps in feedforward are easy and it works with any size group, although the more the merrier (and more rambunctious!). Marshall taught and modeled this technique at the recent Ultimate Culture Conference produced and hosted by Human Synergistics. The more than 200 people in attendance all identified a challenge they wanted help with, and Marshall proceeded to lead them through the three-step feedforward process.
Step 1 – Choose something you need help with or an issue that has you stuck. It could be a forthcoming challenge or something that’s bothered you (e.g., How can I be a better listener?). What I learned is the more specific and concise you can be, the better chance you’ll have to get suggestions that can be truly helpful. So perhaps you would ask instead, “How can I listen better at meetings?” Or “How can I listen better to my spouse?” (We all can work on the latter!)
Step 2 – Take an index card or pad of paper and stand up and meet someone new to you. Introduce yourself, share your challenge, and ask for their best idea or suggestion. Give no comments or judgment. Just say ‘thank you’ to them. Your partner then asks you for feedforward on his or her challenge, and you provide your best idea on the topic. Your partner gives no feedback and just says ‘thank you.’ When receiving feedforward, don’t judge it, and especially don’t argue or say you tried that and it doesn’t work. Just say ‘thank you.’ This should take two to three minutes.
Step 3 – Change partners and do it again. In a larger group, raise your hand when you’re done and find a new partner. Do this for however long you have—15 minutes, 30 minutes, etc. At the end, you have a long list of suggestions that may have a gold nugget or two for you to use. The key is that you’ve gotten a number of ideas that you may have never thought of before. In addition, you feel good because you’ve been able to help a number of others. Win-win!
For more on Marshall’s Feedforward process, click here.
Try this technique at your next meeting. Incorporate it into your work. You may just get an idea for an issue you’re trying to solve. On your own, go ask people for feedforward. I’ve done this many times myself. You’ll find that people love to help, and it may give you a new perspective you hadn’t thought of before. Fun, win-win, practical, and useful. Feedforward is the way to go.
1 Goldsmith, Marshall (2012). FeedForward. Highland Park IL: Round Table Companies.