We are experiencing a historic shift in how people view the importance of culture and culture change. As a result, most CEOs and other top leaders will be expected to understand and deal with culture challenges proactively, or they will be considered both financially and morally negligent. Yes, financially and morally negligent. We are seeing top leaders held accountable for their own behavior and for unacceptable behavior deep in their organizations at a level we have never witnessed before. This is driven by a much greater culture shift in society—and it is long overdue.
At the recent Ultimate Culture Conference hosted by Human Synergistics, Trent Sunde of The Clorox Company gave a great presentation entitled, Going Beyond High Performance to Enable a Growth Culture. For me, the final takeaway from this case study is that for organizations to achieve exponential growth, they need to have leaders who coach. Yes, we still need managers to manage, but to move an organization forward and to achieve rapid momentum toward phenomenal growth, we need the entire workforce engaged. One leader cannot achieve this kind of success alone. It takes leadership at all levels and throughout the organization.
‘Tis the season for reflecting on the year that’s ended and planning for the year we’ve entered. A ritual that often results in…NEW YEAR’S RESOLUTIONS!
It’s known that New Year’s resolutions come with an abysmally low success rate—only 8% of people achieve them. Probably as low, if not lower, than the success rate of major organizational changes; such as mergers, reorganizations, and—near-and-dear to the readers of this blog’s hearts—culture change initiatives, which fail at a dismal rate of 70% — a statistic that has not changed in over 30 years.1
I often ask the leaders for whom I consult two simple questions:
First, “Do you need positive feedback to do your best at work—like you need air and water?” Typically, a small percentage will say yes.
Second, I ask the question with a twist: “When you get an ‘atta-boy’ or ‘atta-girl,’ does it make a difference?” Almost everyone, every time, says yes!