Given that organization development consultants are fundamentally agents of change, it’s no surprise that many of the questions they ask us about our culture and climate surveys focus on levers for change. Most recently, an attendee at the 1st Annual Ultimate Culture Conference submitted a note card asking, in reference to the Organizational Effectiveness Inventory® (OEI) and my presentation on How Culture Really Works, “If you were to focus on one category of causal factors (structures, systems, etc.), which would you choose?”
Culture is in these days, so I get a lot of inquiries about creating a culture, usually around “engagement” or “service” or “innovation.” My typical response is “Why do you want to do that?” or, alternatively, “Can you give me an example of what you have in mind?” Why don’t I just say, “Sure, and here is how you do it.”? 1 There are several reasons.