Disrupting to Stay the Same: Culture Insights from Zappos

zappos culture jon wolske

Zappos holds the distinction of being one of the largest online retailers of clothing, shoes, and accessories. But for entrepreneurs and corporate leaders, it is much more than just a profitable business. Zappos ascribes its success to its values-based culture, and its culture stories and unique best practices are well-known. The company has become a clear poster child for culture, leading to the creation of Zappos Insights, “a team within the Zappos Family of Companies created simply to help share the Zappos Culture with the world.”

Josh Bersin on 5 Key Trends Driving Culture Change Today

josh bersin on culture with human synergistics

Josh Bersin, principal and founder, Bersin by Deloitte, Deloitte Consulting LLP, fascinated the crowd with the interesting perspectives on culture he shared at the 2nd Annual Ultimate Culture Conference. He started by sharing some interesting data and insights about why culture is important. He followed that explanation with a summary of five key trends driving culture today.

Knowing What to Do Isn’t Enough for Cultural Change

Daryl Conner Character Purpose

When called upon to institute major organizational transitions, business leaders need help navigating the process of implementing cultural change. Consequently, they call upon people from a wide array of disciplines (change management, project management, organizational design, IT, HR, leadership development, strategic planning, business relationship management, etc.) to fulfill this need. I refer to the professionals who provide this guidance as “change practitioners,” regardless of what discipline they represent or whether they operate as internal employees or external consultants.

A Preview of Organizational Culture and Leadership from Edgar Schein

Ed Schein & Tim Kuppler Ultimate Culture 2016

Edgar Schein: Insights from the Fifth Edition of Organizational Culture and Leadership
Edgar Schein and the subject of organizational culture are forever linked due to his pioneering efforts in the field. His hallmark book, Organizational Culture and Leadership1, has been a resource for more than 30 years. Ed shared insights from an upcoming fifth edition (now released) of this important book during an interview at the Human Synergistics Ultimate Culture Conference.

Clarifying the Elusive Concepts of Culture and Climate

Rob Cooke on culture

Culture experts and enthusiasts recently gathered in San Francisco for the 2nd Annual Ultimate Culture Conference. A theme of the day was that most leaders recognize culture as a critical factor for success, but it remains an elusive concept and has become an overused word. To kick off the conference, Tim Kuppler interviewed Rob Cooke, CEO of Human Synergistics, to explore culture along with some related constructs (like climate) that are sometimes confused or used interchangeably with it.  Some of Rob’s answers to Tim’s questions are summarized here.