What do you think when you hear the words “culture change”? More important, what do your baseline employees—the women and men who get the essential and routine work done—think when they’re first introduced to organizational culture change?
From our experience, here’s how many react: “Oh, great… another bunch of buzzwords and another round of change, none of which will affect my job. I’ll just smile and nod.”
And yet the simple reality is culture change—real, sustainable change—best occurs when our frontline workers accept change as a positive move for them. After all, no one wants to have change happen to them. Or worse yet, to become a victim when change comes at them. Instead, they want to be part of the solution. The most inspired or motivated take it a step further: They want to be involved actively in the change plan.